Help centre
Answers to common questions. For order-specific help, use track order or contact.
Delivery zones cover major regions in Ghana. Rates and estimated times depend on your area and are shown at checkout. The store owner configures zones and shipping fees in admin settings.
Mobile money, card, and cash on delivery may be offered depending on how the store owner configures Moolre and checkout settings. Available methods appear on the payment step.
Use the Track order page with your order reference and the access token from your confirmation email or SMS. We only show status for matching reference and token pairs—never a searchable list of orders.
Return windows, eligible items, and refund timing are defined in the store’s Returns policy. Review that page for owner-configurable terms before purchasing.
Display settings for tax and VAT are configured by the store owner. Product pages show prices in Ghana Cedis (GH₵); final tax treatment appears at checkout when enabled.
Sign in and open Profile under Account to update your name and contact preferences when Supabase authentication is connected.
Use the Contact page or the support email published by the store owner. Response times depend on their configured support hours.